FREE SHIPPING does not apply to orders being shipped to Alaska or Hawaii. A standard $39.95 shipping fee will be added to your cost. We Ship our packages through UPS Surepost, USPS and in some cases, standard UPS shipping.
To Make a Return to VAMPSNYC.com:
- Box up the item with all original packing. Item(s) must be returned in the original brand box (packaging).
- Enclose a completed return form. (Included with original packing slip)
- Download the VAMPS RETURN SLIP here: https://cdn.shopify.com/s/files/1/0816/4741/files/Vamps-Return-Slip.pdf?603135326078337264
- Items purchased through VAMPSNYC.com must be returned to VAMPSNYC.com.
Ship your package to:
192 Lakawanna Ave
Woodland Park, NJ 07424
Unfortunately, at this time you will be responsible for paying for your own shipping cost for returns and exchanges.
You Have 30 Days from the delivery date to return a purchase. (Strictly Enforced)
In order to process your return properly, please be sure to enclose your return slip with your item. We will not be able to process any returns without the return slip.
All returns must be unused, undamaged and in the original undamaged packaging.
Any returns of used and/or damaged merchandise will result in a 50% re-stocking fee.
Any returns sent with damage to the original shoe box, and/or equivalent packaging, will result in a 15% re-boxing fee. Any returns sent missing the original shoe box, and/or equivalent packaging, will result in a 15% re-boxing fee. Any returns sent with tape, shipping labels or any other markings/labels directly on the original shoe box, and/or equivalent packaging, will result in a 15% re-boxing fee.
Do not apply shipping labels or tape directly to the product’s box, and/or equivalent packaging; please pack the item inside its original packaging (i.e. shoe box) and then into a shipping box with labels on the outside. Be sure to cover any old labels with the new one. A black marker can also be used to cover any existing bar codes. Any returns sent with tape, shipping labels or any other markings/labels directly on the original shoe box, and/or equivalent packaging, will result in a 15% re-boxing fee.
It may take 2-10 business days for your return to reach our warehouse. Once it is received and inspected (usually within 24 hours of receipt) your refund will be processed and automatically applied to your original method of payment within 4 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Refund Process and Time Frame:
- Refunds will be given in the original form of payment.
- Refunds will be processed to the original method of payment within 10 business days.
- The warehouse will inspect merchandise sent back for a refund and reserves the right to reject returns.
- Once the return has been processed, you will receive a return email confirmation.
- Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post.
NOTE: For your protection, we suggest sending your return via insured parcel post or other traceable method. Shipping fees are not refundable and return shipping charges must be paid by customer. Vampsnyc.com is not responsible for returns until they are received in our warehouse.
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